It must start at the top, otherwise efforts will be blocked. It must permeate the organisation to reach the customer to be effective:


Senior Management Workshop


Executive Overview of Changes & Their Implications:

A one day workshop to discuss key changes proposed and their implications (transition from command-and control to people-engaging management, a shift toward systems thinking, creating customer-centric delivery systems, creating organisational agility etc.)




Middle Management Workshops


Leading Others A practical 2 day workshop to train/equip delegates to become leader-managers who not only ensure vision-aligned work is done, but also build strong, creative teams & develop individual team members to their full potential. Leadership_development_files/Leadership%20Development.pdfLeadership_development_files/Leadership%20Development_1.pdfshapeimage_2_link_0


Leading Process Improvement: 1½ day workshop to practically help managers begin the journey of continual improvement in their departments.Leadership_development_files/Leadership%20Development_2.pdfLeadership_development_files/Leadership%20Development_3.pdfshapeimage_3_link_0


Leading Change ½ day workshop showing managers how they can get involved in helping the company become agile in adapting to threats/challenges.Leadership_development_files/Leadership%20Development_4.pdfLeadership_development_files/Leadership%20Development_5.pdfshapeimage_4_link_0


Leading Service Excellence 1 day workshop to position managers to re-engineer delivery systems to become increasingly customer-centric (vs self-serving).Leadership_development_files/Leadership%20Development_6.pdfLeadership_development_files/Leadership%20Development_7.pdfshapeimage_5_link_0



Junior Management (Supervisor) Workshop


Supervisory Training A simple and practical 2 day workshop to train/equip supervisors to lead their team(s) so as to ensure vision-aligned work is done, while simultaneously building strong, creative teams and developing individual team members to their full potential.Leadership_development_files/Supervisory%20Training.pdfLeadership_development_files/Supervisory%20Training_1.pdfshapeimage_6_link_0



Customer Contact Staff Workshop


Customer Service A 1 day, simple and practical workshop on delighting the customer, and partnering with management to create customer-centric delivery systems.Leadership_development_files/Customer%20Service%20Outline%201-10-13.pdfLeadership_development_files/Customer%20Service%20Outline%201-10-13_1.pdfshapeimage_7_link_0
 

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LEADERSHIP DEVELOPMENT

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